Domain and access
Wrong page, copied page or unexpected redirect.
Identified contact routes are the in-site Support section, [email protected] and Telegram @98msSupport. Operating hours and response times are not confirmed. For a useful report, include the page, action, time, device and error message. For a payment issue, add the amount, method and reference after hiding sensitive information.
Support issue and information matrix
Choose the issue, prepare the relevant details and open the matching help section.
| Issue | Helpful information | Related guide |
|---|---|---|
| Login or SMS | Masked phone number, time, device and error message | Login |
| Pending deposit | Amount, method, time, reference and masked receipt | Cashier |
| Withdrawal | Request ID, amount, method and status | Cashier |
| Missing promotion | Campaign name, claim time and related transaction ID | Bonuses |
| Browser access | Device, operating system, browser and screenshot | App |
| Domain concern | Full address and address-bar screenshot | Official Link |
Choose support by issue
Choose information that matches the issue so the report can be reviewed without exposing account secrets.
Login and account
Password, OTP, device check or account lock.
App and games
Installation, loading, stream or provider availability.
Bonus
Eligibility, promo code, wagering or expiry.
Cashier
Deposit, withdrawal, pending status or verification.
Prepare a report that is easy to review
A useful report states the screen and failed action, time of the issue, device, browser, account status and expected result. For payments, add the amount, method and reference number. Attach screenshots only after hiding full phone numbers, card data, sensitive balances or personal information. Explain what has already been tried so support does not repeat the same steps.
- State the exact screen and action that caused the issue.
- Include time, device and account status.
- For payments, include amount, method and reference.
- Never send a password, OTP or full payment credential.
Open the relevant guide
Use the relevant guide to gather useful information before contacting support.
◇
Domain Check
Use the domain check to identify a doubtful host, form or redirect.
Domain Check →↳Login
Follow the login and recovery guide before reporting that the account cannot be accessed.
Login →▰Cashier
Provide the Cashier amount, method, status and reference when reporting a payment issue.
Cashier →≡Tutorial Guide
Consult the relevant tutorial to record the steps already tried before opening a case.
Tutorial Guide →FAQ
Which issues can be reported?
Domain, account, SMS, login, bonus, game, browser-access and MYR payment issues.
Which information helps an investigation?
The screen, action, time, device, browser, status and transaction reference when relevant.
Which information must never be shared?
Passwords, SMS codes, full card numbers, recovery phrases and wallet keys.
Which support channels are listed?
The “Support” area, [email protected] and Telegram @98msSupport; response times are unconfirmed.
When should I avoid opening a second case?
Keep the existing reference when the same issue is already under review.